Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the website operated by Meridian Advisory Group Ltd ("Meridian", "we", "us", or "our"), a company registered in England and Wales (Company No. 06847291), and any coaching, consulting, or advisory services we provide.

By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services. These Terms should be read alongside our Privacy Policy and Cookie Policy.

2. Use of This Website

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that breaches any applicable local, national, or international law or regulation
• Reproduce, duplicate, copy, or resell any part of our website in contravention of these Terms
• Access or attempt to access any part of the website or our systems without proper authorisation
• Introduce viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful
• Use any automated tool, bot, or scraper to collect data from the website without our prior written consent

We reserve the right to restrict access to some or all areas of the website at our discretion.

3. Our Services

Meridian Advisory Group provides executive coaching, leadership development, strategic consulting, and related advisory services to individuals and organisations. The specific scope, deliverables, and outcomes for any engagement will be detailed in a separate proposal, statement of work, or coaching agreement.

While we are committed to delivering the highest quality of service, coaching and consulting are collaborative processes and outcomes depend on a range of factors including your engagement, openness, and commitment. We do not guarantee specific results, financial or otherwise.

4. Engagement Terms

All professional engagements with Meridian are governed by a separate written agreement that sets out:

• The scope and objectives of the engagement
• The duration and number of sessions or deliverables
• The fees, payment schedule, and any expenses
• Confidentiality obligations and boundaries
• Cancellation and rescheduling policies
• The roles and responsibilities of all parties

In the event of any conflict between these Terms and a signed engagement agreement, the terms of the engagement agreement shall prevail.

5. Fees & Payment

• All fees are quoted in British Pounds Sterling (GBP) and are exclusive of VAT unless stated otherwise
• Payment terms are net 30 days from the date of invoice unless otherwise agreed in writing
• We reserve the right to charge interest on overdue amounts at 4% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998
• For individual coaching clients, payment may be required in advance of sessions commencing
• We reserve the right to suspend or terminate services where invoices remain unpaid beyond the agreed terms

6. Cancellation & Rescheduling

We understand that schedules change. Our standard cancellation policy is as follows:

• More than 48 hours' notice: Sessions may be rescheduled at no charge
• 24 to 48 hours' notice: A rescheduling fee of 50% of the session fee may apply
• Less than 24 hours' notice or no-show: The full session fee will be charged

Cancellation of an entire coaching programme or consulting engagement is subject to the terms set out in your engagement agreement. Where no specific terms exist, a minimum of 30 days' written notice is required.

7. Confidentiality

We take confidentiality extremely seriously. All information shared during coaching sessions, consulting engagements, and related communications is treated as strictly confidential, subject to the following exceptions:

• Where you have given explicit consent for information to be shared
• Where we are required to disclose information by law, regulation, or court order
• Where there is a credible risk of serious harm to yourself or others
• Where information is shared in an aggregated, anonymised form that cannot identify you

Where your coaching engagement is sponsored by your employer, the boundaries of confidentiality will be clearly established and agreed upon at the outset of the engagement. The specific content of coaching conversations will not be disclosed to sponsors without your express consent.

8. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, audio, video, and software, is the property of Meridian Advisory Group Ltd or its content suppliers and is protected by UK and international copyright, trademark, and intellectual property laws.

Materials, frameworks, tools, assessments, and resources provided during our engagements remain the intellectual property of Meridian Advisory Group Ltd unless expressly agreed otherwise in writing. You are granted a limited, non-exclusive, non-transferable licence to use such materials for your personal or internal business development purposes only.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any of our proprietary materials without our prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law:

• Meridian Advisory Group Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services
• Our total aggregate liability for any claim arising out of or relating to our services shall not exceed the total fees paid by you to us in the 12 months preceding the claim
• We provide our website and its content on an "as is" basis without warranties of any kind, whether express or implied
• We do not guarantee that the website will be available at all times, uninterrupted, or free from errors

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other matter for which it would be illegal for us to exclude or limit liability.

10. Indemnification

You agree to indemnify and hold harmless Meridian Advisory Group Ltd, its directors, officers, employees, and agents from any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising from your breach of these Terms, your use of our website, or your violation of any applicable law or regulation.

11. Termination

We may terminate or suspend your access to our website immediately, without prior notice, for any reason, including if you breach these Terms. Upon termination, your right to use the website will cease immediately.

Termination of a professional engagement is governed by the applicable engagement agreement. Sections of these Terms that by their nature should survive termination shall remain in effect, including confidentiality, intellectual property, limitation of liability, and indemnification.

12. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions shall remain in full force and effect.

13. Changes to These Terms

We reserve the right to amend these Terms at any time. Changes will be effective immediately upon posting on this page with an updated effective date. Your continued use of the website or our services following the posting of changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

14. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us:

Meridian Advisory Group Ltd
40 Bank Street, Canary Wharf
London, E14 5NR
United Kingdom

Email: hello@astrumcorecluster.com
Telephone: +44 (0) 20 7946 0832